Book & Pay for YourFirst Service Visit
Reserve your on-site visit and pay the initial service minimum in one step. We evaluate your systems, address the immediate issue, and map out what's next, and everything you pay today is applied toward the cost of your first visit.
2-hour
Minimum first visit
$125/hr
New customer rate (reg. $155)
Simple, Honest Service Rates
Your first visit is billed at a 2-hour minimum. Everything you pay up front is applied toward the cost of that first visit, no mystery fees.
New customer offer, new clients only: $125/hour on your first visit instead of our regular $155/hour rate. That's $30 saved per hour on standard-hours visits, applied toward the same 2-hour minimum.
Mon–Fri · 8:00 AM – 6:00 PM ET
Regular rate $155/hour
$250 minimum
2-hour minimum at the new-customer rate (2 × $125)
- On-site evaluation of your systems
- The immediate service request handled
- Written recommendations for what's next
Evenings & times outside standard hours
Regular off hours rate $232.5/hour
$375 minimum
2-hour minimum at the after-hours rate (2 × $187.50)
- Same full first-visit process
- Priority scheduling for urgent issues
- Flat after-hours rate applies to service outside normal business hours
Reserve Your First Visit in 3 Steps
Pick a time, tell us about your issue, and pay the $250 minimum securely. Your receipt and confirmation arrive by email immediately.
Choose a date & time
Appointments need at least 12 hours' notice and start on the next available business day. Times shown are Eastern (Miami). Crossed-out times are already booked.
Select a day
Pick a day above to see available times.
More Than a Quick Fix
Your first visit is a full assessment, not just a service call. Here's exactly how we spend that time with you.
We evaluate your systems
On arrival we review your network, devices, and setup to understand what you're working with, not just the one thing that broke.
We fix the immediate issue
The service request you booked us for is our first priority. We address it and confirm everything is working before we leave.
We map out what's next
You get clear, plain-language recommendations for anything we spotted, including whether an ongoing support plan makes sense for you.
What to expect
- A licensed technician on-site at your scheduled time
- A thorough look at the systems behind your issue
- Written notes on what we found and recommend
- No obligation to purchase anything further
Monthly Maintenance & Managed Support
Most first-time customers move onto an ongoing plan after we've seen their systems up close. It's the difference between fixing what breaks and preventing it.
Essential Care
$99 / user / month
Reliable IT. Less downtime.
- Computer monitoring
- Automatic software & security updates
- Preventive maintenance
- Remote help during business hours
- Limited onsite help
Business Protect
$129 / user / month
Stronger protection. Better support.
- Everything in Essential Care
- Business-grade antivirus license included
- Priority support
- Annual employee cybersecurity training with certificates
- Onsite visits within a monthly allowance
Premium Secure
$179 / user / month
Advanced security. Complete IT support.
- Everything in Business Protect
- Advanced protection against cyberattacks
- Highest-priority support
- Onsite visits as needed, no visit-count cap
- Executive security reporting & quarterly planning
Each plan is per user, per month, month-to-month. Extra computers, extra locations, projects, software licenses and taxes are quoted separately. Compare all plans.
Before You Book
Twelve hours gives us time to prepare the right technician and parts for your specific issue, and confirms we can reach you during the visit. Appointments also begin on the next available business day, so nothing is booked last-minute.
New customers book their first service visit at $125 per hour instead of our regular $155 per hour, with the same 2-hour minimum of $250. The $125 rate applies to standard-hours visits (Mon–Fri, 8:00 AM – 6:00 PM ET) and to first visits only.
Anything outside Monday–Friday, 8:00 AM – 6:00 PM Eastern is billed at our flat after-hours rate of $187.50 per hour, with a $375 two-hour minimum, instead of the new-customer $125 per hour and $250 minimum during standard hours.
We evaluate your systems, resolve the immediate service request you booked, and document any recommendations or ongoing support needs we find. You leave with a clear picture of what's working and what isn't.
Yes. The amount you pay today is the 2-hour minimum and is credited toward the cost of your first service visit. If the visit runs longer than two hours, only the additional time is billed at the applicable rate.
You receive an appointment confirmation and a receipt by email right away, including your scheduled date, time, service address, and contact information. A licensed technician arrives at your scheduled time.
No, the first visit works as a standalone service. That said, we strongly encourage our ongoing maintenance and managed support plans for businesses that want preventive care, monitoring, and priority service going forward.
Ready to get your issue handled?
Pick your time, pay the minimum securely, and a licensed technician will be on-site. Everything you pay today is applied toward your first visit.