Subscription & Cancellation Policy

This policy applies to every purchase made through simplenetworksolutions.com, including online checkout with Stripe, invoices, and renewal charges. It forms part of our Terms of Service. Where this policy and a signed service agreement disagree, the signed agreement controls for that customer.

Two kinds of charges exist. Recurring subscriptions (HOA management platform plans and Local Pro System website plans) renew automatically. One-time charges (setup and build fees, and the first-service-visit payment) are billed once and never renew.

Every subscription we sell is a continuous, automatically renewing subscription. At checkout you are told, next to the payment button, the recurring amount, the billing frequency, and the date of the next charge. That information is repeated on your receipt.

• Your subscription renews automatically at the same price at the end of each billing period, monthly or annually, until you cancel.
• We never enroll you in a subscription without your explicit action plus a checked acceptance box at checkout.
• Renewal charges are made to the payment method on file on the same calendar date as your original purchase (or the closest valid date in shorter months).
• A renewal charge is a new billing period, not a new agreement. The version of these terms that applied when you subscribed continues to govern it unless we notify you of a change.

These are the recurring plans currently offered. Prices are in U.S. dollars and exclude any applicable taxes.

When the next charge happens. Your first charge is made at checkout. For a monthly plan the next charge is one month later; for an annual plan the next charge is twelve months later. The exact date is displayed next to the payment button and on your receipt. If a monthly charge falls on a date that does not exist in a shorter month (for example the 31st), it is charged on the last day of that month.

Enterprise and custom plans are quoted individually. Their renewal amount, frequency, and next charge date are stated in the written quote and attached order form instead of on the website, and those written terms control.

You may cancel at any time. There is no minimum term, no cancellation fee, and no notice period longer than one billing cycle.

• How to cancel: use the billing-portal link included in every receipt email, email info@simplenetworksolutions.com, or call (786) 383-2066 during business hours.
• When it takes effect: cancellation stops the next renewal. Your service (hosting, the platform, email, monitoring, and support) continues through the end of the billing period you already paid for.
• No partial refunds: the period you have already paid for is not refunded when you cancel mid-cycle.
• Timing: cancel at least 24 hours before your next billing date to avoid the next charge. A cancellation requested after a renewal has processed applies to the following cycle.
• Reactivation: a cancelled account can be reactivated during or after the paid period; reactivation may require the then-current setup fee if the build work has to be repeated.
• Cancellation by us: we may suspend or terminate service for non-payment, abuse, or a Terms of Service violation. We do not refund prepaid time in those cases, except where required by law.

Because our plans include labor, provisioning, and third-party costs incurred at signup, charges are generally non-refundable. This section is the complete refund policy that applies to purchases on this site.

• Setup, build, onboarding, migration, and email-configuration fees are one-time and non-refundable once work has begun.
• Recurring subscription charges are non-refundable once billed, including the first period and every renewal. Cancel before the next billing date to avoid the next charge.
• Domain registration, domain renewal, SSL, Microsoft 365, and other third-party pass-through costs are non-refundable once ordered.
• The first-service-visit payment is non-refundable once the visit is performed.
• If a service is not delivered at all, or a duplicate charge was made in error, we refund the affected amount in full.
• If we terminate your account for a reason other than your breach, we refund any prepaid time for the unused whole months remaining.

How to request a refund. Email info@simplenetworksolutions.com with the invoice number within 30 days of the charge. We review requests and respond within five business days. Approved refunds are returned to the original payment method within 5–10 business days.

Chargebacks. Please contact us before disputing a charge. If a payment is reversed through a chargeback, the subscription is cancelled immediately and service is suspended pending resolution.

Some purchases are not subscriptions and never renew. They are labelled “One-time payment” next to the payment button, and the checkout page states that no further charges will be made automatically.

• First service visit: a 2-hour minimum ($250 standard hours, $375 after hours) collected when you book, applied toward the cost of that visit.
• Setup, build, and onboarding fees charged alongside a subscription: billed once, non-refundable, never repeated.
• Fixed-scope project work quoted in writing: billed per the quote, with any milestones stated there.

Rescheduling a booked visit is free with at least 12 hours' notice; later changes or a no-show may forfeit the payment.

We do not use pre-checked boxes. Before a payment button becomes active you must check a box that states the recurring amount, the frequency, the automatic renewal, and that you accept the Terms of Service, this Refund Policy, and this Subscription & Cancellation Policy.

• The terms version you accepted (currently 2026-11-06) and the exact timestamp are attached to the checkout session.
• The acceptance record is stored server-side and also written to the Stripe payment record, so it survives independently of your browser session.
• Your receipt repeats the amount, frequency, next charge date, and how to cancel.
• Records are retained for at least four years from the date of the last transaction.

We may change the price of a subscription. If we do, we notify you by email at least 30 days before the change applies to you, and the new price takes effect on your next renewal after that notice: never retroactively and never on a period you already paid for. You may cancel before the change takes effect without any penalty.

If we change this policy in a way that materially affects a subscription, we update the version number above and email subscribers at least 30 days before the change takes effect.

• Payments are processed by Stripe. We never store full card numbers on our servers.
• If a renewal charge fails, we retry and email you. Service may be suspended after 7 days of failed payment.
• Suspension for non-payment does not cancel the subscription; request cancellation explicitly to stop future charges.
• One-time setup fees are not re-charged when you resume a suspended subscription.

Questions about a charge, a renewal date, or a cancellation? Contact us and we will confirm the status of your subscription in writing.